Chapter 3b: Remove Travel and Expense Approvals
Pruckner, Gerald J., and Rupert Sausgruber. “Honesty on the Streets: A Field Study on Newspaper Purchasing.” Journal of the European Economic Association 11, no. 3 (2013): 661–79.
Chapter 4: Pay Top of Personal Market
Ariely, Dan. “What’s the Value of a Big Bonus?” Dan Ariely (blog). November 20, 2008. danariely.com/2008/11/20/what’s-the-value-of-a-big-bonus/ [inactive].
Gates, Bill quoted in chapter 6 in, Thompson, Clive. Coders: Who They Are, What They Think and How They Are Changing Our World. New York: Picador, 2019.
Kong, Cynthia. “Quitting Your Job.” Infographic. Robert Half (blog). July 9, 2018. www.roberthalf.com/blog/salaries-and-skills/quitting-your-job.
Lawler, Moira. “When to Switch Jobs to Maximize Your Income.” Job Search Advice (blog). Monster. www.monster.com/career-advice/article/switch-jobs-earn-more-0517.
Lucht, John. Rites of Passage at $100,000 to $1 Million+: Your Insider’s Strategic Guide to Executive Job-Changing and Faster Career Progress. New York: The Viceroy Press, 2014.
Luthi, Ben. “Does Job Hopping Increase Your Long-Term Salary?” Chime. October 4, 2018. www.chimebank.com/2018/05/07/does-job-hopping-increase-your-long-term-salary.
Sackman, H., et al. “Exploratory Experimental Studies Comparing Online and Offline Programing Performance.” Communications of the ACM 11, no. 1 (January 1968): 3–11. https://dl.acm.org/doi/10.1145/362851.362858.
Shotter, James, Noonan, Laura, and Ben McLannahan. “Bonuses Don’t Make Bankers Work Harder, Says Deutsche’s John Cryan.” CNBC, November 25, 2015, www.cnbc.com/2015/11/25/deutsche-banks-john-cryan-says-bonuses-dont-make-bankers-work-harder-says.html.
Chapter 5: Open the Books
Aronson, Elliot, et al. “The Effect of a Pratfall on Increasing Interpersonal Attractiveness.” Psychonomic Science 4, no. 6 (1966): 227–28.
Brown, Brené. Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead. New York: Penguin Random House Audio Publishing Group, 2017.
Bruk, A., Scholl, S. G., and Bless, H. “Beautiful Mess Effect: Self- other Differences in Evaluation of Showing Vulnerability. Journal of Personality and Social Psychology, 115 (2), 2018. https://doi.org/10.1037/pspa0000120.
Jasen, Georgette. “Keeping Secrets: Finding the Link Between Trust and Well-Being.” Columbia News. February 19, 2018. https://news.columbia.edu/news/keeping-secrets-finding-link-between-trust-and-well-being.
Mukund, A., and A. Neela Radhika. “SRC Holdings: The ‘Open Book’ Management Culture.” Curriculum Library for Employee Ownership (CLEO). Rutgers. January 2004. https://cleo.rutgers.edu/articles/src-holdings-the-open-book-management-culture/.
Rosh, Lisa, and Lynn Offermann. “Be Yourself, but Carefully.” Harvard Business Review, August 18, 2014, hbr.org/2013/10/be-yourself-but-carefully.
Slepian, Michael L., et al. “The Experience of Secrecy.” Journal of Personality and Social Psychology 113, no. 1 (2017): 1–33.
Smith, Emily Esfahani. “Your Flaws Are Probably More Attractive Than You Think They Are.” The Atlantic. January 9, 2019. www.theatlantic.com/health/archive/2019/01/beautiful-mess-vulnerability/579892.
Chapter 6: No Decision-Making Approvals Needed
Daly, Helen. “Black Mirror Season 4: Viewers RAGE over ‘Creepy Marketing’ Stunt ‘Not Cool’.” Express.co.uk, December 31, 2017, www.express.co.uk/showbiz/tv-radio/898625/Black-Mirror-season-4-release-Netflix-Waldo-Turkish-Viewers-RAGE-creepy-marketing-stunt.
Fingas, Jon. “Maybe Private ‘Black Mirror’ Messages Weren’t a Good Idea, Netflix.” Engadget, July, 18 2019, www.engadget.com/2017-12-29-maybe-private-black-mirror-messages-werent-a-good-idea-netfl.html.
Gladwell, Malcolm. Outliers: Why Some People Succeed and Some Don’t. New York: Little Brown, 2008.
“Not Seen on SNL: Parody of the Netflix/Qwikster Apology Video.” The Comic’s Comic, October 3, 2011, http://thecomicscomic.com/2011/10/03/not-seen-on-snl-parody-of-the-netflixqwikster-apology-video.
Chapter 7: The Keeper Test
Eichenwald, Kurt. “Microsoft’s Lost Decade.” Vanity Fair. July 24, 2012. www.vanityfair.com/news/business/2012/08/microsoft-lost-mojo-steve-ballmer.
Kantor, Jodi, and David Streitfeld. “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace.” The New York Times, August 15, 2015, www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html.
Ramachandran, Shalini, and Joe Flint. “At Netflix, Radical Transparency and Blunt Firings Unsettle the Ranks.” The Wall Street Journal, October 25, 2018, www.wsj.com/articles/at-netflix-radical-transparency-and-blunt-firings-unsettle-the-ranks-1540497174.
SHRM. “Benchmarking Service.” SHRM, December 2017, www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Documents/2017-Human-Capital-Benchmarking.pdf.
The Week Staff. “Netflix’s Culture of Fear.” The Week. November 3, 2018. www.theweek.com/articles/805123/netflixs-culture-fear.
Chapter 8: A Circle of Feedback
Milne, A. A., and Ernest H. Shepard. The House at Pooh Corner. New York: E.P. Dutton & Company, 2018.
Chapter 9: Lead with Context, Not Control
Fast Company Staff. “The World’s 50 Most Innovative Companies of 2018.” Fast Company. February 20, 2018. www.fastcompany.com/most-innovative-companies/2018.
Saint-Exupéry, Antoine de, et al. The Wisdom of the Sands. Chicago: University of Chicago Press, 1979.
“Vitality Curve.” Wikipedia, Wikimedia Foundation, November 5, 2019, en.wikipedia.org/wiki/Vitality_curve.
Chapter 10: Bring It All to the World!
Meyer, Erin. The Culture Map: Breaking through the Invisible Boundaries of Global Business. New York: PublicAffairs, 2014.
To view the culture maps presented in this chapter as well as to create your own corporate culture maps, go to: www.erinmeyer.com/tools.
ABCDEFGHIJKLMNOPQRSTUVWXYZ
INDEX
The page numbers in this index refer to the printed version of this book. The link provided will take you to the beginning of that print page. You may need to scroll forward from that location to find the corresponding reference on your e-reader.
A
Academy Awards, xvii, 165, 233
“accept or discard” feedback guideline, 31, 33
accidents and safety issues, management style and, 213–14, 269–71
“actionable” feedback guideline, 30, 31, 33, 36, 193, 257
“adapt” feedback guideline, 264
“aim to assist” feedback guideline, 30, 31, 33, 36
Airbnb, 136
Alexa and Katie, 145
alignment, 217–18, 231
on a North Star, 218–21
as tree, 221–31
Allmovie.com, 87
Amazon, 3, 81, 97, 136, 208, 232
Prime, 146, 148
amygdala, 21
Anitta, 97
annual performance reviews, 191
Antioco, John, xi–xii
AOL, xviii, 236
Apple, xvii, 77, 97
“appreciate” feedback guideline, 31, 33
Arc de Triomphe, 268–69
Ariely, Dan, 83
Armstrong, Lance, 207, 232–33
Aronson, Elliot, 124
Aspen Institute, 107–8
autonomy, 133
see also decision-making; decision-making approvals, eliminating
Avalos, Diego, 151
B
Ballad of Buster Scruggs, The, xviii
Ballmer, Steve, 122–23
Baptiste, Nigel, 64–66, 68
Bazay, Dominique, 223, 224, 227–31
Bde Maka Ska, 267, 268
Becker, Justin, 35–36
belonging cues, 24–25
bet-taking analogy, 138–40, 153–57, 225–27
Bird Box, 165
Blacklist, The, 26
Black Mirror, 157–59
Blitstein, Ryan, 52
Blockbuster, 3, 171, 236
bankruptcy of, xii, xviii
late fees of, 3
Netflix’s offer to, xi–xii
size of, xi, xii
bonuses, 80–84
Booz Allen Hamilton, 81
brain:
feedback and, 20, 21
secrets and, 103
Branson, Richard, xxiv, 50
Brazil, 137, 150, 224–26, 243, 247, 249–51, 257, 264
Brier, David, xxiv
brilliant jerks, 34–36, 200
Brown, Brené, 123
Bruk, Anna, 123–24
Bull Durham, 169
Bullock, Sandra, 165
bungee jumping, 194–95
C
Canada, 241
candor, 18–21, 141, 175
cultural differences around the world, 250-55, 260, 263–64
culture of, 22–23
dentist visits compared to, 190–91
as disliked but needed, 20–22
failure to speak up, 18, 27, 141
increasing, xx, xxi, 1, 12–37, 72, 100–127, 188–205
jerks and, 34–36
misuse of, 29, 30, 36
“only say about someone what you will say to their face,” 15, 189–90
performance and, 17–20
and readiness to release decision-making controls, 133–35
saying what you really think with positive intent, 13–37
see also feedback; transparency
Carey, Chris, 181
Caro, Manolo, 137
Caruso, Rob, 113–14
Casa De Papel, La, xviii
celebrating wins, 140, 152
Chapman, Jack, 86
Chase, Chevy, 222
cheating, 62–64
Chelsea, 115–16
children’s programming, 144–45, 226–31
Choy, Josephine, 252–54, 257
Christensen, Nathan, 51
circle of feedback (360-degree assessments), 26–27, 189–205
benefits of, 202–3
discussion facilitated by, 194
in Japan, 256
live, 197–203
stepping out of line during, 200–201
tips for, 199–200
written, names used in, 191–97
Cobb, Melissa, 221–27, 231
Coen, Joel and Ethan, xii
Coherent Software, 101, 104
collaboration, 170, 178
Colombia, 251
Comparably, xvii
competitiveness, internal, 177–78
compliments and praise, 21, 23
computer software, 77–78, 216
conformity, 141–42
connecting the dots, xxiv
first dot, 10–11
second dot, 36
third dot, 69
fourth dot, 98
fifth dot, 125
sixth dot, 160
seventh dot, 185
eighth dot, 203–4
ninth dot, 233
last dot, 264–65
consensus building, 149
contagious behavior, 8–10
context, see leading with context, not control
contract signing, 149–51
control, leadership by, 209
ExxonMobil example of, 213–14
leading with context versus, 209–12
see also leading with context, not control
controls, removing, xx, xxi, 1, 38–72, 128–61, 206–36
decision-making approvals, 129–61
bet-taking analogy in, 138–40, 153–57, 225–27
Informed Captain model in, 140, 149–52, 216, 223, 224, 231, 248
and picking the best people, 165–66
readiness for, 133–35
signing contracts, 149–51
travel and expense approvals, 55–72
cheating and, 62–64
company’s best interest and, 58, 59, 61, 66, 68–69
context and, 59–62
Freedom and Responsibility ethos and, 60–62
frugality and, 64–69
vacation policy, xv, 39–53, 56, 69–70
freedom and responsibility and, 52–53
Hastings’ nightmares about, 40–41, 42, 44
Hastings’ vacations, 44, 45, 47
Japanese workers and, 46–47
leaders’ modeling and, 42–47
loss aversion and, xv–xvi
and setting and reinforcing context to guide employee behavior, 48–49
value added by, 50–52
see also leading with context, not control
corporate culture, xiii
of Netflix, xiii, xxii, xxiii, 45
Netflix Culture Deck, xiii–xvi, 172–73
Costa, Omarson, 150–51
coupling:
alignment and, 218
loose versus tight, 215–17
Coyle, Daniel, 24
creative positions, 78–79, 83–84
criticism (negative feedback), 19–21, 23
belonging cues and, 24
brain and, 20, 21
cultural differences around the world, 251, 261
as disliked but needed, 20–22
language used in, 251–52
responding to, 24, 31
upgraders and downgraders in, 251–52
see also feedback
Crook-Davies, Danielle, 19–20
Crown, The, xvii
Cryan, John, 82–83
Cuarón, Alfonso, xii, 165
cultural differences around the world, see global expansion and cultural differences
Culture Code, The (Coyle), 24
culture map, 242–50
Culture Map, The (Meyer), xxii, 19, 242–50
culture of freedom and responsibility, see Freedom and Responsibility
D
Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead (Brown), 123
Dark, xvii
days off, 39–40
see also vacation policy, removing
decision-making:
dispersed, 216–17
innovation and, 130, 131, 135, 136
and leading with context, 210, 216, 217
to please the boss, 129–30, 133, 152–53
pyramid structure for, 129, 221–23
spreadsheet system and, 143–44
talent density and, 131
transparency and, 131
decision-making approvals, eliminating, 129–61
Informed Captain model in, 140, 149–52, 216, 223, 224, 231, 248
and picking the best people, 165–66
readiness for, 133–35
signing contracts, 149–51
Del Castillo, Kate, 138
Del Deo, Adam, 207–9, 232–33
Disney, 144, 221, 222, 226, 227
dissent, farming for, 140–44, 158
diversity, 241
Dora the Explorer, 145
Dormen, Yasemin, 157–59
dot-com bubble, 4
dots, see connecting the dots
downloading, 146–48
dream teams, 76
DreamWorks, 145, 221, 226
driver feedback, 22
Dutch, Netherlands, 242, 243, 246, 248, 251, 261–63
DVDs, 3–4, 5, 129
Qwikster and, 140–42
shift to streaming from, xii, xvii, 140–41, 236
E
Edmondson, Amy, xv
Eichenwald, Kurt, 176
Eisner, Michael, 195
elephants, penguins versus, 174
Elite, xvii
Emmy Awards, xvii, 145
“Emperor’s New Clothes” syndrome, 23–29
empowerment, 109, 133, 134
see also decision-making; decision-making approvals, eliminating; Freedom and Responsibility
Engadget, 158
Enron, xiii
entrepreneurship, 138
error prevention, and management style, 213–14, 220, 269–71
Escobar, Pablo, 132
Estaff meetings, 218–19, 243
Evening Standard, 25
Eventbrite, 50
expenses, see travel and expenses; travel and expense approvals, removing
experimentation, 138
Explorer project, 154–55, 157
Express, 158
ExxonMobil, 213–14
F
Facebook, xiii, 77, 97, 130, 137, 195
failures, 140, 152–59
asking what learning came from the project, 153, 155
not making a big deal about, 153–55
sunshining of, 153, 155–59
family business metaphor, 166–68
moving to sports team metaphor from, 168–70, 173–74
farming for dissent, 140–44, 158
Fast Company, xxiv, 213
fear of losing one’s job, xv, 178–80, 183–84
Fearless Organization, The (Edmondson), xv
FedEx, 139
feedback, 14–17, 139, 175, 190, 240
annual performance reviews and, 191
belonging cues and, 24
brain’s response to, 20, 21
circle of (360-degree assessments), 26–27, 189–205
benefits of, 202–3
discussion facilitated by, 194
in Japan, 256
live, 197–203
stepping out of line during, 200–201
tips for, 199–200
written, names used in, 191–97
cultural differences and, 250-57, 260, 261–64
for drivers, 22
“Emperor’s New Clothes” syndrome and, 23–29
failure to speak up with, 18, 27, 141
4A guidelines for, 29–36, 255, 264
accept or discard, 31, 33