benefits 44, 45, 46, 63–5, 64, 65, 185, 186
and business strategy 54, 54
customer relationship management 179–80
for economic growth 61, 61, 62
elements of strategy 37–40, 38–9, 67–89
fleet rationalisation 207
information systems 171, 172, 173, 174–5, 175, 179, 180, 181, 182
in integrated strategy 56, 57, 58–9, 60, 60
lean approach and 74, 123
metrics 186, 187, 188–9, 192, 194
organisation 155–6, 156, 168, 169
of SKU base 123
and value chain role 53, 53
versus synchronisation 93–4
see also cost leverage factor; low cost
“real options” 141–2
recycling 24, 40, 43, 66, 67
Reid, Dan 32
relationship marketing 143
reliability 34, 35, 36, 53, 90, 94–5, 100
repetitive manufacturing 5–6
replenishment 28, 34, 95, 98–9, 109
kanban cards 95, 100
rapid 28, 35, 100
requests for information see RFI
requests for proposal see RFP
requests for quotation see RFQ
Research in Motion (RIM) 59–60
retailers 9–11, 11
return on assets see ROA
return on capital employed see ROCE
return on net assets see RONA
revenue 46, 185, 186
revenue growth 148–9, 148
revenue management 137–8, 162
reverse auctions 174, 235, 235–6
RFI (requests for information) 200, 234, 235
RFID (radio frequency identification) 43, 103, 127, 145, 164, 202, 203
libraries 178
“smart carts” 134–5
RFP (requests for proposal) 165, 200, 234, 235
RFQ (requests for quotation) 37, 43, 165, 200, 234, 235
eRFQ 70, 170, 171
savings from 45
RFx see RFI; RFP; RFQ
RIM (Research in Motion) 59–60
risk 28–9, 115, 116–20, 180
management 31, 37, 115–16, 120, 189–90
mitigation 96, 115–23
Ritz Carlton 135
ROA (return on assets) 71, 107, 189
Road Runner Sports 130, 143
ROCE (return on capital employed) 92
Rogers, Martha 133
Rolls-Royce 145
RONA (return on net assets) 185, 186
root cause analysis 75, 79
Ross, David 233
Roussel, Joseph 36, 155, 230
Rover 106
Rumsfeld, Donald 30
Ryan, Courtney 140
S
S&OP (sales and operations planning) 96, 108–9, 125, 156, 162
SaaS (software as a service) 201, 205
Sabre 136
Sahin, Funda 46, 109
Sainsbury 133
sales 43, 162, 182
sales force automation see SFA
sales and operations planning see S&OP
Sampo Bankas 138
Sanders, Nada R. 32
Sarbanes-Oxley Act (2002) 23, 118, 120, 180
Saudi Aramco 82, 120, 123, 165, 189
Savi Networks 88–9
scale sourcing strategy 69, 69, 70
scheduling 6, 43, 125
Schneider 202
Schragenheim, Eli 34–5
Schramm, Drew 86–7
SCM (supply chain management) 20–4, 32, 42–4, 50, 66, 200–1, 233
definitions 1–3, 4, 25–7, 26, 33–4
future potential 201–5
techniques 36–41, 38–9
SCOR (supply chain operations reference) model 197–9, 229–30
search engines 127, 153
seasonal peaks and troughs 90, 152
security issues 22–3, 117, 117
security risk cube 117, 117
semiconductor industry 16, 17
service chain management 21, 32, 33
service sector 20–1, 200, 203, 204
set-up time reduction 101–2
SFA (sales force automation) 10, 134, 171, 171, 172
shareholder value 2, 3, 207, 207, 233
Sherwin-Williams 102
Shewhart cycle see PDCA
Shewhart, Walter 77
shifting demand and capacity 96, 113–14, 209
Shingo, Shigeo 76
shopping carts 134–5
shrinkage 193
Siemens 143, 202
Simchi-Levi, David 26–7, 43
simplification of specifications 67, 69, 81, 82
SinaWest 83–4
single sourcing 70, 122–3, 200
single-minute exchange of die see SMED
Six Sigma 77, 78–9, 156, 200
SKU rationalisation 58–9, 81–2
“Smart Car” 99–100
“smart carts” 134–5
SMED (single-minute exchange of die) 35, 101–2
Smith, Colin 160
Smith, Gary 159
SNCF 90
social networking services 127, 162
software 10, 20, 28, 29–31, 43, 135, 137, 164
costs 66
modularity 141
personalisation 127
PLM 152
see also information systems; IT
software as a service see SaaS
Sony 147–8
sourcing 43, 66, 154
from Asia 14, 42, 48, 122, 202
from China 23–4, 42, 58, 86, 153, 202, 235
dual 16, 122
global 155, 205, 233, 234
from low-cost countries 23–4, 44–5, 63, 122, 153, 234, 235
outsourcing 23–4, 67, 71–2, 73–4, 127, 130–1, 155, 200, 234
single sourcing 70, 122–3, 200
strategic 32, 66, 67, 67–71, 69, 205, 234
see also suppliers
South Africa 62
South East Asia 47–8, 49
Southwest Airlines 81
spares management 98
SRM (supplier relationship management) 26, 182, 201
IT systems 162, 170, 171, 172, 173
staff development 1, 165, 166
standardisation 35, 51, 58–9, 161
for rationalisation 67, 69, 77, 81–2, 155
Starbucks 129
statistical process control 78–9
Sterman, John 16
Stock, James 229
stock-outs 14–15, 43, 80, 80
strategic categories 68, 69, 69, 70
strategic sourcing 32, 66, 67, 67–71, 69, 205, 234
subsidiary results 185–8, 186, 192
substitutes 121
“sundial” of operations management 5, 6
supplier cost 234
supplier management 67–71
supplier relationship management
see
SRM suppliers 116, 165–8, 167
consolidating 70, 156
early involvement 150, 152–3, 161, 206
kaizen 67, 86
see also collaboration; partnerships
supply chain effect 47–9, 209
supply chain management see SCM
supply chain managers 162–5, 163, 168
supply chain organisation
designing 155–62, 156–8, 160–1
maturity model 168, 169
supply chain strategies 4, 36–41, 36, 38–9, 50–1, 53–7, 53–7, 233
benefits 45–6, 50, 51, 185, 186
and business strategies 53, 54, 54
choosing 57, 94
for economic growth 61–2, 61
evolution 58–60, 155–62, 168, 169
and sourcing 69
and value chain 53, 53
see also customisation;
innovation; integrated strategy;
rationalisation; synchronis
ation
supply chain thought 227–33
supply chains 11–13, 147
costs 65–7
definitions 2, 32–3
design of 27–8, 36, 41
designing for 150, 154, 206
global 43, 102–3
long 7–9, 8, 14, 118, 151, 164
national maturity model 61–2, 61
supply management 32, 33
supply-demand balancing 28–9, 31, 36
see also synchronisation
Sutherland, Joel 1
Sydney airport (Australia) 73–4
synchronisation 36, 36, 55–6, 55, 56–7, 130, 179
benefits 44, 45, 91–4, 91, 93, 94–5, 185, 186
Beretta 123–5
and business strategy 54, 54
elements of strategy 38–9, 40, 95–123, 123–5, 168, 169
information systems 171, 172, 173, 175, 179, 180, 181, 182
in integrated strategy 56, 57, 58–9, 60
lean approach and 74
metrics 186, 187–8, 189–90, 190, 194–5
organisation 156–7, 157–9, 168, 169
and value chain role 53, 53
versus rationalisation 93–4
T
“T” operations 51, 52 takt time 94, 95, 101
tax strategies 41
TCO (total cost of ownership) 67, 67–8, 155, 173, 180
technology 10–11, 43, 44, 69, 103, 147, 233
Tecom 109
Tension Envelope 89
tertiary sector 20–1, 200, 203, 204
Tesco 11, 15, 106, 133, 178, 234
Thailand 48–9, 88
third-party logistics see 3PL
Thoresen 113
throughput analysis 75, 79, 96–8, 96, 171
tier-skipping 67, 86, 196
Tiffany & Co 22
time study 81
TMS (transportation management systems) 29, 201
IT systems 29, 72, 162, 171, 171, 172, 176–8, 183
TNT Logistics see CEVA Logistics
Tokarz, Steven 231
total cost of ownership see TCO
total productive maintenance see TPM
total quality management see TQM
Toyota 76, 90, 94–5, 102, 153
TPM (total productive maintenance) 35, 58–9, 75, 79
TPS (Toyota production system) 94–5, 200
TQM (total quality management) 58–9, 75, 77–9, 142, 155–6, 227
trade 7–9, 8, 205
traditional functional responsibilities 38–9
training 37, 165, 166, 168
Trans-Asia highway 48
Trans-Asia railway 48
transaction databases 131, 179–80
transparency 118, 119, 168
transportation 8, 18, 25, 43, 75, 174
intelligent networks 208
management 32, 33
optimising 67, 83–5
place in organisation 155, 155, 156, 156
see also delivery times; infrastructure
transportation management systems see TMS
Travelocity 137
Treacy, Michael 54–5
TruServ Corporation 107
tweaking 19
U
UAE (United Arab Emirates) 8, 62
UK (United Kingdom), imports 24
uncertainty 28–9, 30, 164
Unisys 122–3
up-selling 10, 42, 143
UPS 105–6, 107, 114, 143, 149, 170, 235
DC bypass operation 85
postponement 103
synchronisation strategy 92
US Lines 8–9
US Postal Service (USPS) 167
US (United States) 8, 21, 22, 203, 204
imports 23, 24, 202
V
“V” operations 51, 52
value analysis 130, 131–3, 132, 202
value chains 53, 53, 228, 229, 231, 231
value engineering 45, 69, 82, 83, 156, 161
value sourcing strategy 69, 69
value stream mapping 75, 79, 80–1
value-added activities 38–9, 233
value-added services 43, 44, 127, 170, 203, 206
Varel 145
Vatican library 178
Vedi, Sten 144
vendor-managed inventory see VMI
Vietnam 47–8, 62
visibility 34, 90–1, 109, 123
visual controls 95, 100
Vitasek, Kate 34
VMI (vendor-managed inventory) 67, 87, 156, 175
volume-mix matrices 140–1
W
Wal-Mart 42, 57–8, 86, 106, 137, 150, 196
Asian sourcing 14
auctions 174
everyday low price 50, 58, 110, 205
importance of SCM to 2, 50, 57–8, 92, 149, 196
knowledge of supplier cost 234
use of RFID 178
Wald, Brian 107
warehouse management systems see WMS
warehousing 33, 43, 107, 157
waste 75, 75–6, 79–80, 171
elimination 60, 94, 94–5
reduction 34, 58–9, 67, 74–7, 94–5, 175, 203
web-based ordering 140
WebEx 160–1
Wheelwright, Steven 51–2, 51
Wiersema, Fred 54–5
Wikipedia 162
Wilh. Wilhemsen (WW) group 144
wine supply chain 11–12
withdrawal of products 148
Wizzair 21
WMS (warehouse management systems) 176, 182, 182–3, 201
IT systems 29, 72, 162, 171, 171, 172, 176
work sampling 75, 79–80
Worldcom 23
WTO (World Trade Organisation) 49
WW. Grainger 87, 105–6
X
XML (extensible markup language) 170, 180–1, 181, 203
Y
Yellow-Roadway 84
yield pricing 34, 114, 136–7, 137, 159, 180
Z
Zara 154, 234
zero defects 79
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