IMD, international business school based in Switzerland
Claire Lecoq, director of MBA admissions
Michael Stanford, executive director
Independent consultant
Ross Hall, former director and vice-president of education for economic and social development at Pearson, multinational publishing and education company
INSEAD, international business school based in France
Sandra Schwarzer, director of career services
London Business School
Fiona Sandford, executive director, global business and careers
Mars, chocolate, confectionery and beverage conglomerate
Becky Snow, global talent director
McKinsey & Company, global management consulting firm
Emily Lawson, head of global human capital practice
Merck, global pharmaceutical company
Chris Benko, vice-president of global talent management
Naukri.com, Indian online recruitment company
Sanjeev Bikhchandani, co-founder and chief executive
Hitesh Oberoi, chief operating officer
Olam International, global integrated supply chain manager and processor of agricultural products and food ingredients
Joydeep Bose, president and global head of human resources
Steve Driver, head of manufacturing and technical services
Janaky Grant, HR partner
Sunny Verghese, chief executive
Oxford Economics, global forecasting and analysis company
Rain Newton-Smith, head of emerging markets,
PepsiCo, multinational food and beverage corporation
Indra Nooyi, chairman and CEO Richard Evans, president, PepsiCo UK, Ireland and South Africa
Procter & Gamble (P&G), multinational consumer goods company
Sonali Roychowdhury, head of HR
Randstad, multinational human-resources consulting firm
Mark Bull, UK CEO
Marielle de Macker, HR managing director
Relume, research and advisory firm
Khurshed Dehnugara, partner
Santander UK
Stephen Dury, managing director of strategy and market development Caroline Curtis, head of talent, succession and leadership development
Tata Chemicals, global company based in India
Budaraju Sudhakar, chief human resources officer
Unilever, multinational consumer goods company
Doug Baillie, president of Unilever Western Europe and member of executive committee
University of Glamorgan, based in Scotland
Patricia Leighton, emeritus professor of employment
Wells Fargo, multinational banking and financial services company
Sources
1 The war for talent: talent management to the rescue
The Age and Employment Network, Survey of Job Seekers 50+, 2013
Cappelli, P., Why Good People Cannot Get Jobs: The Skills Gap and What Companies Can Do About It, Wharton Digital Press, 2012
Cerna, L., Policies and practices of highly skilled migration in times of the economic crisis, International Migration Programme, International Migration Papers, No. 99, April 2010
Chartered Institute of Professional Development, Learning and Training Development Report, 2011
Chartered Institute of Professional Development/Hays, Resourcing and Talent Planning, Annual Survey, 2013
Davidson, A., “Skills don’t pay the bill”, New York Times, November 20th 2012
Deloitte and the Manufacturing Institute, Boiling point?: The skills gap in US manufacturing, a report on talent in the manufacturing industry, 2011
European Centre for the Development of Vocational Training, Future skills supply and demand in Europe: Forecast 2012, Research Paper No. 26
European Union, European Demography Report, 2010
Hornsey, L., presentation at The Economist Talent Management Summit, June 14th 2012
International Institute for Labour Studies, Making Migration a Development Factor, ILO, Geneva, 2010
International Labour Organisation, Global Employment Trends, Geneva, 2008
ManpowerGroup, Annual Talent Shortage Survey, 2013
McKinsey Global Institute, The World at Work: Jobs, Pay and Skills for 3.5 Billion People, June 2012
Michaels, E., Handfield-Jones, H. and Axelrod, B., The War for Talent, Harvard Business School Press, 2001
National Employment Law Projects 2012
Oxford Economics, Global Talent 2021: How the new geographies of talent will transform human resource strategies, 2012
Pew Research Center, Millennials: a Portrait of Generation Next, February 2010
Sharmila, D., “The hiring process goes on … and on”, www.ft.com, May 8th 2013
“Working age shift: generations will suffer as workers dwindle”, The Economist, January 26th 2013
World Economic Forum, Stimulating Economies Through Fostering Talent Mobility, March 2010
2 Devising and implementing a talent strategy
Accenture/IAOP (International Association of Outsourcing Professionals), “Outsourcing being used more strategically for higher knowledge”, press release, April 15th 2010
Baillie, D., presentation at The Economist Talent Management Summit, June 14th 2012
Heidrick & Struggles, Mapping Global Talent – trends through 2012, January 2010
Hill, J., “How firms define and execute talent strategy”, People Management online, August 2012
Human Capital Institute (HCI), What Influences Contract Talent Usage, May 2011
Nooyi, I., presentation to Chief Executives Club of Boston, Boston College, Carroll School of Management, May 13th 2011
Ray, R.L. et al., False Summit: The State of Human Capital, McKinsey/The Conference Board, 2012
“The workforce in the cloud”, The Economist, June 1st 2013
3 Managing the talent process
“Age: a twenty-first century diversity imperative”, Executive Case Report No. 4, Sloan Centre on Ageing and Work, Boston College, 2011
Barsh, J. and Lareina, Y., Unlocking the Full Potential of Women At Work, McKinsey & Co, 2012
Boeing’s Workplace Innovation Lab – Engaging “Generation Y” as a powerful catalyst for productivity and change, Jonathan Winter, Career Innovation Company (Ci), October 15th 2010
Born, M. and Heers, M., Talent Management: Alternatives to the Single-Ladder Approach, report for EHRM (European Human Resource Management), July 2009
Carter, N. and Silva, C., Pipeline’s Broken Promise, Catalyst, 2010
Caye, J. and Hinshaw, K., “Make talent, not war: serendipity to strategy”, www.bcg.com, December 14th 2001
Economist Intelligence Unit, Global Perspectives on Talent Management, April 2011
Elop, S., Nokia internal memo, leaked on February 11th 2011
Hartley, D., “Raising global leaders at IBM”, Talent Management, November 17th 2011
Korm, A. et al., Return on Leadership: Competencies that Generate Growth, Egon Zehnder International and McKinsey & Co, February 2011
Nooyi, I., presentation to Chief Executives Club of Boston, Boston College, Carroll School of Management, May 13th 2011
Cover Story Interview: Sonali Roychowdhury, www.peoplematters.co.uk, August 23rd 2013
PriceWaterhouseCoopers, Talent Mobility 2020: the Next Generation of International Assignments, 2010
Reeves, M., Adaptability: The New Competitive Advantage, Boston Consulting Group, 2011
Sudhaker, B., presentation at The Economist Talent Management Summit, June 14th 2012
Syrett, M. and Devine, M., Managing Uncertainty, Profile Books, 2012
Talent and Enterprise Taskforce, Tomorrow’s Global Talent, HM Government, February 2010
World Economic Forum, Talent Mobility: Good Practices, 2012
4 The individual and the organisation
Barsh, J. and Lareina, Y., Unlocking the Full Potential of Women At Work, McKinsey
& Co, 2012
Cap Gemini, The Talent Perspective: What does it feel like to be talent-managed?, Chartered Institute of Personnel and Development, 2010
Carter, N. and Silva, C., Mentoring: Necessary but Insufficient for Advancement, Catalyst, 2010
Carter, N. and Silva, C., Sponsoring Women to Success, Catalyst, 2012
Devillard, S., Graven, W., Lawson, E., Paradise, R. and Sancier-Sultan, S., Making the Breakthrough, McKinsey & Co, 2012
Duran, A., Bartel, A. and Smith, A., What Women Want in Business: A study of executives and entrepreneurs, Korn/Ferry, 2001
Evans, R., presentation at The Economist Talent Management Summit, June 14th 2012
Hewlett, S.A. and Leader-Chivée, L., Executive Presence, Centre for Talent Innovation, November 2012
Honore, S. and Schofield, C.P., Culture Shock: Generation Y and their managers, Ashridge Business School, November 2012
Honore, S. and Schofield, C.P., Generation Y: Inside Out, Preliminary report (literature review), Ashridge Business School, 2009
Hornsey, L., presentation at The Economist Talent Management Summit, June 14th 2012
Ingham, J., presentation at The Economist Talent Management Summit, June 14th 2012
Institute of Leadership and Ashridge Business School, Great Expectations: Managing Generation Y, 2009.
Nooyi, I., presentation to Chief Executives Club of Boston, Boston College, Carroll School of Management, May 13th 2011
Pew Research Center, Millennials: A Portrait of Generation Next, February 2010
Robert Half International and Yahoo! Hotjobs, “Generation Y: what millennials really want”, 2008
Sullivan, J., “Talent management lessons from Apple”, www.ere.net, September 19th 2011
Tarnowski, L., presentation at The Economist Talent Management Summit, June 14th 2012
US Census Bureau, Global Population Profile 2002, Washington, DC
5 Taking a culture-led approach
AT&T Talent Network, case study, TMP Worldwide, September 7th 2010
Blass, E., Maximising Talent for Business Performance, Ashridge Research Group, 2007
Cullens, J., presentation at The Economist Talent Management Summit, June 14th 2012
Cap Gemini, The Talent Perspective: What does it feel like to be talent-managed?, Chartered Institute of Personnel and Development, 2010
Clear/M&C Saatchi, Top 20 Desirable Brands in the UK 2013
Hornsey, L., presentation at The Economist Talent Management Summit, June 14th 2012
Original research drawn from Narasimhan, A. and Dogra, A.M., “Hiring and retention at Naukri”, Financial Times, April 23rd 2012
Nooyi, I., presentation to Chief Executives Club of Boston, Boston College, Carroll School of Management, May 13th 2011
Sudhaker, B., presentation at The Economist Talent Management Summit, June 14th 2012
6 Creating a talent eco-system
Dehnugara, K., presentation at The Economist Talent Management Summit, June 14th 2012
Leighton, P. et al., Working as an Independent Professional (IPro) in the EU: Seeking the Success Factors, European Forum of Independent Professionals, 2013
Sinetar, M., “Entrepreneurs, Chaos and Creativity: Can Creative People Survive Large Company Structures?”, Sloan Management Review, winter 1985
7 Playing the talent game
Armstrong, C., “Going on secondment”, Jobs.ac.uk, July 2007
Baillie, D., presentation at The Economist Talent Management Summit, June 14th 2012
Clawson, T., “Please mind the gap”, Director, July 2007
Hornsey, L., presentation at The Economist Talent Management Summit, June 14th 2012
Khurana, N., presentation at The Economist Talent Management Summit, June 14th 2012
Leighton, P. et al., Working as an Independent Professional (IPro) in the EU: Seeking the Success Factors, European Forum of Independent Professionals, 2013
Nooyi, I., presentation to Chief Executives Club of Boston, Boston College, Carroll School of Management, May 13th 2011
8 Planning for the future
Chatman, J. et al., “Case-study: Cisco Systems”, Financial Times, June 15th 2011
Evans, R., presentation at The Economist Talent Management Summit, June 14th 2012
Michaels, E., Handfield-Jones, H. and Axelrod, B., The War for Talent, Harvard Business School Press, 2001
Index
3M 53–54
2008 financial crisis 3, 20
A
Abbott Mead Vickers 67, 113–114, 147, 157
Accenture 27, 35, 137
adaptable leadership 64–65
Age and Employment Network 13
age discrimination 13
age diversity 57–59
ageing populations
effect on workforce 12
motivating 54–56
agile thinking skills 9, 44
alumni (of organisation) 136–138
Alvarez-Pallete, José María 133
ambitions
to corporate leadership 157
shifting 132–133, 135–136
Apple 62–63, 90–91, 104–105
appraisal systems 17
Google 143–145
see also feedback
Armstrong, Catherine 154–155
Ashridge Business School 77–78, 79, 82, 84, 123
ILM 2009 study 80–82, 83, 89, 93, 95–96, 108
Asia-Pacific, digital skills 9
associate positions 138–139
assumptions in selection and promotion 87–88
AT&T 112–113
attitudes
individual 67–68, 171–172
misalignment 172–173
Augmentum Capital 129
autonomy 95–98
B
baby-boomers 77
Baillie, Doug 25–27, 149–150, 161
Bain & Company 137–138
Bank of America Merrill Lynch 161
Bank of England 146–147, 148
BCG see Boston Consulting Group (BCG)
Bellwether Research 135
Benko, Chris 21
bias, unconscious 87–88
Bikhchandani, Sanjeev 116
Boeing 58–59
borrowing talent 31, 34–35, 165–167
Bose, Joydeep 24, 38, 41
Boston Consulting Group (BCG)
alumni 137
career planning 100, 103
diversity 56
leadership skills 64–65
talent management strategies 18–19, 49
BraveNewTalent.com 78
broadening talent 31, 53–54, 62, 165–167
brokering (of talent) 35, 43, 99, 166, 176
building talent 31, 35–36, 165–167
Bull, Mark 5
business analytics 34
business case for talent management 32–33
business incubation schemes 131–134
business strategy, alignment of talent plans 19, 25–29, 63–64, 166–169, 180
buying talent 31, 33–34, 165–167
C
Calvert, Lisa 95
capabilities, requirements 28–29
see also leadership traits
Cappelli, Peter 4–5
career breaks 91–92
career mapping 36
career planning and development 36
expert talent 162
intrapreneurs 128–130
personalised approach to 14, 98–107, 171–172, 175–176, 181
priorities 170
career progression
mentoring role 109
rate of 83–89, 100
unconscious bias 87
career switching 81, 152
career trellises/lattices 75–76, 103–104
careers fairs 90
Carter, Nancy 109
Catalyst 60, 85, 86–87, 108–110
Caye, Jean-Michel 56, 100, 103
Centre for Talent Innovation 110
challenger spirit 92
challenging work 89–93
champions (sponsors) 15, 109–110, 161
Chartered Institute of Professional Development (CIPD) 3, 15, 85, 106, 123
chief executive officer (CEO) role 15, 41–43, 118–119, 161, 181
China
internships 153
tertiary education 11
Chinese Academy of Social Sciences (CASS) 11
Churley, James S. 60–61
CIPD (Chartered Institute of Professional Development) 3, 15, 85, 106, 123
Cisco Systems 58–59, 178–179
Clear 122
cloud talent sourcing 34–35
co-creativity 9
coaching 96–98, 108
college education 10–11
Cologne Institute for Economic Research 12
communication, internal 32, 122–126
communication skills 9–10
competency frameworks 17, 36, 38
consultancy positions 138–139
Corbin, Carrie 112
corporate ladders
frustration with 83
outmoded concept 100
price worth paying 23
women 85, 87
see also career trellises/lattices
corporate responsibility
and generation Y 112
integration with talent management 119–122
and secondments 154
cost savings of unfilled positions 5
courses
appropriateness 175
executive education programmes 14, 158–159
MBAs 150–152
Wells Fargo 55
CRCC Asia 153
Cripps Harries Hall 156–157
crowd sourcing 177
Cullens, James 114–115, 120
cultural capital 158
cultural values 112–115
identifying 158
importance of 170–171, 181
Olam International 37
culture-led approaches 21–22, 115–117
integration with corporate responsibility 119–122
leadership endorsement 118–119
transparency 122–126
Curtis, Caroline 53, 107, 139–140
D
de Macker, Marielle 44, 68, 103, 124, 162
Dehnugara, Khurshed 92, 131–132
demographic trends 11–13, 53–56, 164
Denny, Jonathan 156–157
Deutsche Bank 109–110