Davis, Alicia Boler, 402
Days Inn, 290
Deadline, 136
Dead of Winter Productions, 327
de Becker, Gavin, 64, 323, 334–39, 341, 342, 344, 346–47
de Blasio, Bill, 306, 310, 313–15
De Bonet, Jeremy, 63
Defense Department, U.S., 359, 361 JEDI contract with, 351, 359–63, 381
Deliveroo, 260
Delrahim, Makan, 366
Delta Air Lines, 301
democracy, 124, 133, 365
De Niro, Robert, 152
DePalo, Joe, 102
D. E. Shaw & Co., 5, 253–54, 324
Deshpande, Amit, 76
Despicable Me 2, 164
DHL, 228, 235
diapers, 199–201, 367
Diapers.com, 10, 193, 209, 367, 370
Dick, Philip K., 144, 146
Dick’s Drive-In, 305
Diller, Barry, 119, 336, 346
Dimon, Jamie, 16
Disney, 139, 141, 158, 401
Disrobot Systems, 222
Djokovic, Novak, 152
Doan, Katie, 397
Doordash, 260
Döpfner, Mathias, 124, 281
Doppler project, 26–38, 40, 42–47 see also Amazon Alexa; Amazon Echo
dot-com era, 6, 7, 35, 61, 70, 94, 187, 194, 213, 401
drivers, 14, 189, 191, 195, 211, 212, 214, 228–30, 236–41
drones, 233
Dropbox, 96
Dunaway, Faye, 136
Durkan, Jenny, 305
Dyson, George, 267
EAA AirVenture show, 280
eBay, 8, 9, 88, 122, 169, 320
e-books and readers, 9, 22, 378 Kindle, 9, 14, 22, 23, 25–26, 27, 40, 55
Economic Club, 350
Einhorn, David, 94
electric vans, 4
Elliott, Missy, 48
Ellison, Larry, 99, 173, 360
eLuxury, 372–73
Elvis & Nixon, 153
Emanuel, Ari, 88
Emanuel, Rahm, 303
eMarketer, 378
Empire State Development Corporation, 309
Employee Hours Tax, 303–5
Endeavor, 88, 136, 325
Environmental Defense Fund, 403
Escamilla, Telesfora, 236–37
Esper, Mark, 362
Etsy, 377
European Union (EU), 348, 366, 380, 392
European workers, 400
Eutelsat, 279
Everything Store, The (Stone), 12, 14, 370
Evi, 34–36
Expedia, 304
Explorers Club, 206
Extra, 326, 329
FAA (Federal Aviation Administration), 234
Facebook, 9, 121–22, 250, 251, 253, 290, 320, 350, 366, 368, 377, 380
Falcon rockets, 264–65, 278
Fallon, Jimmy, 137
Faricy, Peter, 168–71, 178–79, 182
Farrow, Ronan, 155, 328
Fast Company, 108–9
FBI (Federal Bureau of Investigation), 333
FedEx, 229, 230, 235, 239, 240, 242 Amazon’s partnership with, 226–28, 232, 233, 235, 242, 358
Sunday deliveries by, 242
Feinberg, Lila, 153–55, 157
Ferencz, Benjamin Berell, 154
Ferrante, Anthony, 344
Ferrari, 289
Fifth Risk, The (Lewis), 324
Fight Club, 326
Figueres, Christiana, 3
Fine, Jon, 332, 339, 340
fissured workplace, 229
5 Love Languages, The (Chapman), 64
Fixel, Lee, 90
Fleabag, 157, 287
Flipkart, 70, 73–75, 77–79, 86–93, 287, 384
Floyd, George, 395
Food Marketing Institute, 58
Ford Motor Company, 252
Fortem, 203
Fortune, 132
fossil fuel companies, 4
“Founder’s Mentality,” 262
Four Seasons Resort, 153, 324
Fox, Michael J., 323
Foxconn, 294, 309
France, 316, 392
Francis, Pope, 132
Freed, Ian, 24, 31, 41, 42
Freeman, Jim, 140
Friedlander, Stan, 262
FTC (Federal Trade Commission), 211, 366, 367
fulfillment centers, see Amazon fulfillment centers
Future Investment Initiative, 343
Gagnon, Alexandre, 80, 84–85
Galetti, Beth, 108, 114–15, 230–31, 386–87, 391, 402
Galloway, Scott, 307
Gandhi, Mahatma, 383
Garcetti, Eric, 299
Garcia, Andy, 135
Garcia, Juan Carlos, 81–86
García Bernal, Gael, 135
Garg, Parag, 33
Garman, Matt, 97
Gates, Bill, 15, 263, 266, 290
Gates, Melinda, 290
Gates Foundation, 403
GeekWire, 64, 206, 362
Geffen, David, 346, 347
Gelson’s Markets, 196
General Accountability Office, 360
General Electric (GE), 111, 220, 380
George, Mike, 48–49, 51
Germany, 175
Ghebreyesus, Tedros Adhanom, 387
Gianaris, Michael, 309
Gibson, Mel, 328
Gift of Fear, The (de Becker), 64, 336, 339
Ginsburg, Ruth Bader, 324
Gise, Lawrence Preston, 266
Giving Pledge, 346
globalization, 376
Gmail, 41
GM Voices, 30
Golden Airways, 325
Golden Globes, 137, 143, 145, 147, 322
Goliath, 149–50, 154
Gonzalez, Tony, 326
Goodall, Jane, 324
Good Day LA, 326
Good Jobs First, 307
Good Morning America, 106
Google, 8, 9, 14, 42, 44, 52, 54, 103, 176, 250, 290, 320, 350, 359, 361, 368, 380, 406 Android, 24, 34, 38, 40, 41
antitrust issues and, 259, 353, 366, 377
cloud computing and, 96, 102
Express, 82, 192–93, 195, 197, 209
Gmail, 41
Home, 50
search advertising, 82, 83, 85–87, 254, 255
voice technology of, 24, 34, 37, 42
Gordon, Bing, 147
Gordon, Will, 238, 240
Gordon-Levitt, Joseph, 135
Graham, Donald, 121–24
Graham, Katharine, 121, 133
Grandinetti, Russ, 248
Grand Tour, The, 145
Gray, Valdimar, 237
Grazer, Brian, 154
Great A&P and the Struggle for Small Business in America, The (Levinson), 350
Greeley, Greg, 104, 105, 107
greenhouse gas emissions, 2–3, 381
Grella, Mike, 295
Grimes, 283
grocery business, 58, 183, 187, 190, 192, 196, 206, 209, 210 A&P, 350–51, 378
Aldi Nord, 196–97
Amazon Fresh, 69, 188–91, 196, 197, 204, 207, 208, 211, 222, 230, 241–43, 391
Amazon Prime Now, 194–98, 204, 205, 208, 211, 212, 213–14, 238, 241
Amazon Prime Pantry, 194
Amazon’s Copperfield initiative, 195–97, 212
cashier jobs and, 67
Covid-19 and, 68, 243, 391
Google Express, 82, 192–93, 195, 197, 209
Instacart, 192, 193, 195, 197, 209, 210
Trader Joe’s, 196–97
Webvan, 187–88, 190, 192, 222
see also Amazon Go; Whole Foods Market
Grubhub, 260
Gulabani, Raju, 98
Gunningham, Sebastian, 169–70, 172–74, 179–82
Gupta, Anurag, 98
Hackett, Isa Dick, 146, 147, 154–57
Halo, 404
Hamilton, Alexander, 340
Handmaid’s Tale, The, 154
Harker, Susan, 81, 265
Hart, Greg, 24–32, 36,
37, 42, 44–48, 56, 71
Hastings, Reed, 98, 139, 140
Haven Healthcare, 16
HBO, 140, 142, 143, 148, 149, 154, 158
healthcare, 16, 404
Heinlein, Robert A., 23
Helbling, Jeffrey, 246
Herdener, Drew, 120, 352
Herrington, Doug, 57, 69, 182, 187–91, 193, 198–207, 209, 212, 222, 246–48, 256, 373 “Amazon’s Future is CRaP” memo of, 189–90
Hiatt, Fred, 123
Hildago, Anne, 392
Hills, Steve, 123
Himes, Jay, 378
Hive Fund for Climate and Gender Justice, 402–403
Hollywood, 13, 14, 135–58, 322, 401 see also Amazon Studios
Hollywood Reporter, 155
Honeywell Aerospace, 265
House Judiciary Subcommittee on Antitrust, 351, 366, 389
House of Cards, 142
hoverboards, 177
Howard, Brad, 180
Howard, Dylan, 328–41
HQ2, 16, 236, 292–317, 362, 368, 381 Bezos and, 299–300, 306, 307, 315
finalists in, 298–303, 305–6
helipad request and, 309–10, 312, 319
labor unions and, 16, 312–16, 394
Long Island City, New York location for, 16, 301, 302, 305–16, 318, 319, 333
proposals for, 296–98
RFP (request for proposal), 294–95, 298, 308
S-team and, 298, 300–302, 305, 306, 315
Virginia location for, 16, 301, 302, 305, 307, 308, 313
HTC, 40
Huffington Post, 123
Huggins, Roy, 140
Hughes, Katie, 385
Hulu, 154
Human Condition, The (Arendt), 365
Human Rights Campaign, 297
Huseman, Brian, 297, 311–13, 316, 368
IBM, 71, 360–62
IHM, 56, 58
Ikea, 180
IMDb, 142
Immigration and Customs Enforcement, 312
income taxes, 291–92, 303
India, 35, 71, 79, 80, 87, 89, 92 Amazon in, 13, 70–71, 73–82, 86–93, 94, 95, 144, 148, 158, 287, 383–84
Bezos’s trip to, 383–84
Indresano, Michael, 227, 232–33
Information, The, 155
Infosys, 77, 79
Innovator’s Dilemma, The (Christensen), 10
Inpax Shipping Solutions, 236–37, 240
Inslee, Jay, 288, 387
Instacart, 192, 193, 195, 197, 209, 210
Institute for Local Self-Reliance, 307
Institute on Taxation and Economic Policy, 354
Intel, 67
International Brotherhood of Teamsters, 216–17, 242
International Space Station (ISS), 264–65, 270–72, 282
internet, 5, 6, 97 dot-com era, 6, 7, 35, 61, 70, 94, 187, 194, 213, 401
sales taxes and, 11
satellites and, 404
Intersect, 362
In Touch, 331
Invent & Wonder (Bezos), 374
investors, 5–7, 12, 14
iPad, 40, 129
iPhone, 38, 41, 96, 129 Siri on, 26, 27, 30, 32, 34
Iran, 131
Irwin, Ella, 182
Italy, 71, 80, 81
Ivona, 28–29
Jack Ryan, 13, 158
Jacobs, Jennifer, 360
Jagger, Mick, 181
Jain, Sunny, 200
James, Andrew, 250
Jana Partners, 186
Jassy, Andy, 8, 98–103, 115, 244, 249, 302, 362–63, 387, 405–6 promoted to CEO, 17, 182, 405–6
Jayapal, Pramila, 370
JD.com (Jingdong), 72, 76, 177, 248, 260
JEDI (Joint Enterprise Defense Infrastructure), 351, 359–63, 381
JioMart, 93
Jobs, Steve, 26, 41, 45, 173 employees and, 111
Johansson, Scarlett, 181
Johnson, Corey, 308, 312, 313
Jordan, Jim, 367
Jorgensen, Ted, 12, 329
Joyo.com, 71, 73
JPMorgan, 16
Jumpp, Jana, 397
Junglee, 74
Justice Department, 331, 366, 368
Kanter, Jonathan, 365–66
Kantor, Charles, 210
Kantor, Jodi, 109–10
Kaszczuk, Michal, 28
Kaye, David, 345
Keaton, Diane, 136
Kelley, David E., 154
Kennedy Space Center, 272
Kessel, Steve, 9, 24, 55, 56, 60–64, 68, 69, 209, 211, 212
Kessler, Glenn, 117
Khan, Lina, 307, 351–52, 364–69, 371, 377, 380
Khanna, Ro, 295
Khashoggi, Jamal, 321, 343, 347
Killer Movie, 327
Kimberly-Clark, 200, 202
Kindel, Charlie, 50
Kingsley, Ben, 136
Kistler Aerospace, 267
Kiva Systems, 222–24, 388
Kleber, Ralf, 196
knowledge graphs, 34–36
Korrell, Elizabeth, 275
Kotas, Paul, 251–55, 258
Krawiec, Peter, 77, 89, 208, 209
Krishnamurthy, Kalyan, 90
Kroger, 69, 185, 190, 196
Kruse, William, 269
Kumar, Dilip, 38, 56, 58, 61–63, 68, 71
Kumar, Mahendra, 92
Kushner, Jared, 133
Lab126, 22, 30, 32, 390
Labijak, Jacek, 28–29
labor unions, 128, 216, 217, 219, 228, 316, 356, 395–96, 399, 400 Covid-19 and, 316, 392, 394
HQ2 and, 16, 312–16, 394
Teamsters, 216–17, 242
Lai, Gary, 273
Lamontagne, Steve, 58, 59
Landry, Stephenie, 194–96, 198, 212, 238
Lauer, Matt, 157
Law, Julie, 106–7
Lean ideology, 218, 219
Letter Ride, 237
Levinson, Marc, 350
Levy, Steven, 267
Lewinsky, Monica, 323
Lewis, Joe, 143, 157
Lewis, Michael, 324
Liebowitz, Jeremy, 255
Life & Style, 331
Limp, Dave, 50
Lindsay, Al, 26–29, 46
LinkedIn, 399
Lipkin, Ian, 385–86, 388, 390
Lithgow, John, 136
Lockheed Martin, 272, 280
Longergan, Kenneth, 135–36
Long Island City, New York, as HQ2 site, 16, 301, 302, 305–16, 318, 319, 333
Lopez, Jennifer, 325
Lord of the Rings books (Tolkien), 149
Lore, Marc, 209
Los Angeles Times, 295
Lovato, Demi, 323
Lynn, Barry, 365–66
Ma, Jack, 104, 173
Mackey, Deborah, 186–87
Mackey, John, 69, 184–87, 191, 197, 209–11
Macron, Emmanuel, 347
Macy’s, 253
Majors, Lee, 141
Manchester by the Sea, 135–37, 148–49, 326
Man in the High Castle, The, 144–46, 151
Marino, Dan, 48
Marketplace Pulse, 183
Mars, 79, 271, 283
MARS conference, 326
Marvelous Mrs. Maisel, The, 13, 157, 287
Mary’s Place, 290–91
Masters, Kim, 154–55
Matthews, Dave, 325
Mattis, Jim, 359
MBS, see Mohammed bin Salman, Prince
McBath, Lucy, 371
McCurdy, Robert, 1, 2, 4
McGowan, Rose, 155
McKenna, Judith, 90
McKinsey & Company, 141, 169
McMillon, Doug, 88, 90, 91
Medioni, Gerard, 58
Medium, 110, 340–41, 353
Mehta, Apoorva, 192
Melchiorre, Anthony, 331, 337–39
Meng, JT, 199, 202, 259
Met Gala, 180–81
#MeToo, 153, 155, 156
MercadoLibre, 80, 82, 85
Merce
des-Benz, 241, 381
Merkel, Angela, 132
Metro AG, 190
Mexico, 13, 80, 231 Amazon in, 80–85, 95, 144
Walmart in, 80–82, 85
Meyerson, Rob, 265, 267, 276, 277, 281
Miami Palmetto Senior High School, 266
Microsoft, 67, 71, 88, 94–95, 103, 107, 167, 233, 263, 290, 381 antitrust issues and, 363, 378
cloud computing and, 96, 102
JEDI contract and, 360–62
Midler, Bette, 154
Milk Stork, 114
minimum viable product (MVP), 48
minimum wage, 355, 356, 400
MIPCOM, 330
Miranda, Lin-Manuel, 1
Modi, Narendra, 79, 87, 88, 89, 92, 93, 384
Mohamed, Bashir, 397
Mohammed bin Salman (MBS), Prince, 17, 321, 342–45, 347
moon, 266, 268, 271, 279, 283
Moonves, Les, 157
Moore, Julianne, 152, 154
Moret, Stephen, 308
Morning Call, 220–21
Morris, Wendell, 373–74
Mountz, Mick, 222–23
MoviePass, 152
Mozart in the Jungle, 143, 145
Mullally, Megan, 135
Mulligan, John, 231
Murthy, Narayana, 77, 79
music sales, 9
Musk, Elon, 73, 236, 264–65, 268–72, 274, 278–80, 282–83, 293–94, 299, 315, 404
Musk, Justine, 269
Myntra, 78, 87
NAACP Environmental and Climate Justice Program, 404
Nadella, Satya, 362
Nadler, Jerry, 377
NASA, 96, 98, 266, 267, 272
Nashville, Tenn., 299, 301, 302, 306, 313
National Enquirer, 17, 319, 328–42, 344
National Equality Award, 297
National Portrait Gallery, 1–3, 382
National Press Club, 3
National Rifle Association, 301
National Security Council, 344
NDN Collective, 403
Netflix, 13, 98, 137–40, 142, 143, 145, 158, 401
Neuberger Berman, 185–86, 210
New America, 353
Newell Brands, 255
New Glenn rocket, 264, 272, 274, 277–79
New Kingdom, The, 345
New Shepard rocket, 264, 267, 269–71, 273, 274, 276, 278, 280, 283, 288, 310, 327
New York City advertising employees in, 250–51
Amazon offices in, 316
Long Island City as HQ2 location, 16, 301, 302, 305–16, 318, 319, 333
New Yorker, 155, 324, 328
New Yorker Presents, The, 144
New York Post, 309, 334, 341
New York Times, 54, 122, 126, 154, 314 exposé on Amazon’s working environment in, 95, 109–11, 113–14, 119, 295, 352